By signing the legally binding contract a client agrees to these terms and conditions listed below:
1. Privacy and Confidentiality
Organize Me! Professionals (OMP) offer a discrete and professional service. We adhere to the National Association of Professional Organizers (NAPO) Code of Ethics and treat every client with respect and discretion. We will not discuss any matters with a third party without your permission.
Upon hiring OMP to come and work in your home or office a signed contract and $100 deposit is due at the on-site consultation. Services will not start until OMP receives a signed contract and the deposit is made. The customer thus agrees to assisting OMP to complete the contract timely by keeping appointments, completing homework assignments, and keeping a space decluttered throughout the duration of the contract. Not doing these things may inflate the cost and time to finish a job. The contract is a binding agreement between OMP and the client and should be adhered to by both parties at all times.
3. Payment Obligations
Clients may request up to three (3) flex-payments instead of paying the full price in one lump sum. Full payment must be received within five (5) business days of receiving a final invoice. Invoices will be sent to the client after each session via email or by paper, if requested. Packages are to be paid in full regardless if all hours are not used. OMP accepts personal checks and online PayPal payments. Checks should be made out to “OrganizeMe! Professionals“. In the event a check is returned by the bank, a $50 fee will be charged to a client. Failure to pay within five (5) business days of receiving a final invoice will result in a 15% late fee applied to the balance. If the balance is not paid in full within thirty (30) days of the final invoice date, your balance will be considered a debt and interest will start to accrue at a rate of five (5) percent in thirty day intervals. Once your balance due is considered a debt OMP has the right to pursue legal means to collect the debt and the client will be responsible for any legal fees incurred. Clients will be informed of fees and expenses well in advance of services starting or continuing.
Every client’s needs and projects are different. OMP takes pride in customizing each contract to the client’s needs and so we are unable to give specific time estimates for projects. The number of sessions required depends on the client’s situation. It is important that the client gets the most out of the project and so the main focus is for everyone to work efficiently. Here are some ways where the client can help make the process more efficient and stay within budget; the client should:
- make clear decisions to purge, sell or repurpose non-essential items.
- complete all “homework” assignments given before the next session.
- be open minded about suggestions from the OMP staff.
- remember that if you haven’t used it, then lose it.
- keep all areas previously organized in order.
5. Cancellations/No Shows
Clients are required to cancel an appointment 24 hours prior to their appointment time. With the exception of emergency situations, clients who cancel fewer than 24 hours prior to their appointment time will be billed the full cost of that days organizing session. Clients who do not show up or arrives to the site late will be billed for the full cost of that days organizing session.
OMP guarantees a more organized and safer environment upon completion of each session. OMP are not miracle makers and need the full support of the client to achieve optimal results. If the client believes that OMP did not adhere to the contract and NAPO code of ethics, OMP will do a full investigation of the allegations and will supply a full refund for valid complaints. OMP cannot guarantee that clients will maintain the upkeep of the organized space. We can guarantee continued support and maintenance care to clients.OMP are not psychologists and cannot serve as a therapist for clients with extreme hoarding practices and/or emotional complexities. We suggest seeking professional help for these services. Time is limited to at a minimum two (2) hours and a maximum five (5) hours per scheduled work day. OMP guarantees at least two (2) workers at each scheduled appointment for large projects.
7. Third Parties
OMP will not be held responsible for the performance of third-party companies referred by our staff. This includes performance that falls below an acceptable standard, or damages made by third party referrals.
- Any item that the client decides to discard of will remain the responsibility of the client.
- OMP is not qualified to value specific items and would recommend the use of field experts for such services.
- Pets and children must be kept out of the working area.
- The cost of permanent organization materials will be charged to the client (ex. shoe rack, shelving, etc.).
- Due to health and safety reasons OMP staff cannot guarantee our ability to lift or move very large or heavy items.
8. Termination of Contract
OMP will inform clients verbally and in written form of any termination of contract prior to effectuation. This notification will include all conditions that contributed in the termination.
- OMP reserves the right to terminate any contract (without refund) if there is a violation of the terms and conditions, contract, and/or OMP determines any abuse made by the client (including the clients family, friends, or associates).
- OMP reserves the right to reject or terminate any contract (without refund) in the event OMP is forced to stop work due to the client failing to receive prior authorization for the job.
- OMP reserves the right to reject or terminate any contract (without refund) for clients who fail to satisfy their balances due. This will affect future contracts, where all monies are due in full before work is started.
OMP will perform a final walk-through after each session with the client to ensure that everyone is in agreement with the job performed. Once the walkthrough is complete, the client is to sign a Completion Agreement form after each session. Concerns or complaints must be identified by the client before OMP staff leaves the site. In the case where a concern or complaint could not be addressed immediately, the contract and work is put on hold until the matter is resolved. Upon contract completion, the customer will receive a satisfaction survey to complete.
10. Service Area
OMP primarily serves residents and businesses located in Baltimore, Maryland and surrounding counties. Travel fees may apply at a rate of $1 for each mile to and from each session (this applies to each OMP staff that works on your site), for clients residing outside of the radius. Ex. 10 miles outside the radius with 2 OMP staff = $40 travel fee.
In most cases, clients will cover the costs of supplies such as storage containers, labels, file folders, shelving, etc. OMP and the client will decide if OMP will purchase the items (time spent purchasing items will be charged against the hourly rate) or if the client will purchase the suggested items on their own. Receipts will be provided to the client at the time of payment.
12. Donation/Trash Hauling Fees
In the case that the client request for OMP to donate or trash items a fee of $10 per haul will be assessed to the final balance. All donation slips will remain the property of OMP. Any fees for dump carts will be the responsibility of the client.
13. Yard Sales/Flea Market Sales
OMP will assist in yard sales and flea market sales. This service includes help with organizing, identifying items to sell, pricing and set up. The client can use the proceeds toward the OMP contract if they see fit. Hourly rates do apply to this service.